Troubleshooting by what's on your screen
Find the symptom, check the cause and go to the right fix.
The song failed or didn't finish
When a creation fails, its credits go back to your balance, and the message ends with "your credit was refunded". The most common messages: "Something went wrong while producing your song" or "No song was produced" - a temporary problem. Try again. "Those lyrics were blocked for sensitive content" - the music service rejected the lyrics. Reword the sensitive lines and create again. "the style mentions a real artist" - remove the artist's name from the style and describe the genre, instruments, tempo and mood in words. "the lyrics or style match an existing copyrighted song" - write original lyrics, because covers of known songs aren't supported. "This is taking longer than usual" - this isn't an error: the song is still being produced and will appear in your library when it's ready, so don't create it again. "Your session ended while the song was being produced" - sign in again and try again. "Couldn't save your song" - no credits were charged. Try again. "You already have 3 songs generating" - wait for one to finish before starting another.
The song has lyrics but no audio
If the song page says its audio was never produced, click "Create" to produce it now. This costs credits like a new song, so make sure you have enough. If it says "Your song is being produced…", you don't need to wait on the page - the audio appears by itself when it's ready.
You can't create a song
"Not enough credits" or "To create, please purchase a subscription or credits" - buy a credit pack or join Premium. "Songs longer than 2:30 are a Premium feature" - shorten your lyrics to the word count shown in the message, or upgrade. "Only audio files are allowed (MP3, WAV, M4A)" in Sounds mode - upload an MP3, WAV or M4A file, not a video.
Hebrew lyrics sound wrong
Vowel marks (nikud) are added automatically, so first try rewording the line in more natural Hebrew or using a slower style, then create a new take. Only for a rare name or word that's mispronounced again and again, add the vowel marks to that word yourself. To report a mistake, tell support the word and where it comes in the song. All the tips are in the guide Hebrew pronunciation: names and natural phrasing.
The lyrics are out of sync
When you see "Syncing lyrics…", the timing is still being prepared - give it a moment. On songs without exact timing, lyrics are shown by estimate and may drift slightly. Details are in the guide The player and live lyrics.
A video failed or won't start
"Video failed" - click "Try again". Videos require Premium: "Lyric videos are a Premium benefit" - creating lyric videos is part of Premium. Only a song's creator can make a video for it, so you can only make videos for your own songs. "This song needs audio before you can make a video." - wait for the song to finish, or produce its audio first. Videos are 15 seconds long, or a custom range of 5 to 60 seconds. After "Save preview", click "Render to download & share" to create the video file. Rendering can take several minutes - you can leave the page and we'll notify you when it's ready.
Playback and download problems
A share link opens "Page not found" - the song was deleted, or the link wasn't copied in full. Private songs still play from their link. The song is still being produced - the audio appears by itself when it's ready, so try again in a minute. "Downloads are available to Premium members, or for 30 days after buying a credit pack." - song downloads require Premium or a credit pack bought in the last 30 days, and you need to be signed in to that same account. On iPhone, if the share window doesn't open after downloading, click "Download" again. Notifications aren't arriving - take a look at the guide Installing, notifications and language.
How do I check without making it worse?
Read the whole message and check whether the song is still being produced before trying again. For a charge, look at your Credits history. For missing songs, check your account. Don't assume a failed download means a failed creation: the audio may be ready while you don't have download access.
What should I send support?
Include a link to the song, what you tried to do, the approximate time and the error message. For pronunciation, give the word and the time in the song; for a video, say whether you only saved a preview or also rendered a file. These details save follow-up questions.
Still need help?
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