Troubleshooting

A song failed or never finished

When a generation fails, any credits it used are returned to your balance - the message ends with "your credit was refunded". Common messages:

• "Something went wrong while producing your song" or "No song was produced" - a temporary problem. Try again.
• "This is taking longer than expected" - the song did not start in time. Try again in a moment.
• "Those lyrics were blocked for sensitive content" - the music service rejected the lyrics. Rewrite the sensitive lines and create again.
• "Your session ended while the song was being produced" - sign in again and try again.
• "Couldn't save your song" - no credits were charged. Try again.
• "You already have 3 songs generating" - wait for one to finish before starting another.

A song has lyrics but no audio

If a song page says the audio was never produced, tap Generate audio to produce it now. This uses credits like a new song, so make sure you have enough. If the page says the song is being produced, there is no need to wait on it - the audio appears automatically when it is ready.

I cannot create a song

• "Not enough credits" or "To create, please purchase a subscription or credits" - top up with a credit pack or Premium.
• "Songs longer than 2:30 are a Premium feature" - shorten the lyrics to about the number of words shown, or upgrade.
• "A free song was already created from this network today" - the free guest song is used up. Sign in to keep creating.
• "Only audio files are allowed" in Sounds mode - upload an MP3, WAV or M4A file, not a video.

Hebrew words sound wrong

Add nikud to the ambiguous word or name, rewrite the line in more natural Hebrew, or try a slower style, then create a new take. Report the mistake from the player with Hebrew mistake? Report it and we'll fix it. Full tips in Getting great Hebrew pronunciation.

Lyrics are out of sync

In Live Lyrics, use Nudge lyrics earlier or Nudge lyrics later until the lines match the vocals, or Reset sync offset to start over. While you see Syncing lyrics..., timing is still being prepared - give it a moment. Songs without exact timing use an estimate and can drift slightly. See The player and live lyrics.

A video failed or will not start

• "Video failed" - tap Try again.
• "Video creation is available to Premium members" - videos need Premium.
• "Only the song's creator can make a video for it" - you can only make videos for your own songs.
• "This song needs audio before you can make a video" - wait for the song to finish, or generate its audio first.
• A full-song video takes about 5 minutes. You can leave the page - you will be notified when it is ready.

Sign-in problems

• "Wrong or expired code" - request a new code and use the latest email.
• "Too many codes requested" - wait a few minutes and try again.
• No email arrived - check spam and promotions, and check the address for typos.
• Your songs are missing after signing in - you may have signed in with a different method than the one you used to create the account. Sign out and sign in with the original method.

Playback or download problems

• "This song is private or no longer available" on a share link - the owner made the song private or deleted it.
• "Audio is still being produced for this song" - try again in a minute or two.
• "Downloads are available to Premium members only" - downloads need Premium.
• Notifications do not arrive - see Profile, notifications and the app.