Canceling a subscription and requesting a refund
Canceling stops future renewals. A refund is a separate request.
Bought on the website?
You can cancel Premium from your profile with "Cancel subscription". Your subscription stays active until the end of the period you paid for, and canceling stops the next renewal. Check your renewal date before you cancel and your subscription status afterwards. Your songs and credits stay in your account after a regular cancellation.
Bought through Apple?
You manage and cancel App Store subscriptions in your Apple account settings. Refund requests for these purchases go to Apple, and we can't issue them ourselves. Kleep's policy points you to reportaproblem.apple.com. Your payment confirmation shows where you made the purchase.
When can I request a refund on the website?
Our refund policy gives you 14 days from purchase, as long as no credits from that purchase have been used. For a new subscription this applies to the first billing period; renewals are treated separately. We don't offer partial refunds, except where the law requires otherwise. Read the full policy before you send a request.
How do I send a request?
Email the support address in the refund policy with your account email and the approximate date and amount of the purchase. Say clearly that you want a refund if that's what you're after; canceling a subscription isn't a refund request on its own. Never send your full card details or your password.
Don't delete your account just to cancel
Deleting your account isn't currently something you can do yourself in your profile, but you can ask support to do it by email. Deletion is a separate action that permanently removes your songs, playlists and credit balance, and remaining credits aren't refunded. If you only want to stop renewal, cancel the subscription instead. A subscription bought through Apple is canceled in your Apple account settings, even if you asked us to delete your account. Getting credits back for a failed creation is separate from getting money back for a purchase.
Still need help?
Message us on WhatsApp and we'll be glad to help. What to include in your message