Sign-up, sign-in and missing accounts
Sign in the same way you opened your account to find your songs and purchases.
Signing up and signing in
Open the sign-in screen and choose a method: "Continue with Google", Apple, Facebook or Discord, or email and password. To open an account with email, click "Don't have an account? Sign up" and choose a password of at least 6 characters. If asked, confirm your account with the link sent to your email. The method you last used in this browser shows a "Last used" tag, so it's easy to get back to the same account.
Songs missing after you sign in?
You may be in a different account. Check which email and sign-in method you used when you created the songs. Sign out and sign in the original way. An account opened with a sign-in provider isn't necessarily the same account as one you created with another method.
If you can't sign in
Check your email for typos. The message "Wrong email or password." appears when your details don't match. If you opened Kleep from inside Facebook or Instagram, Google doesn't allow sign-in in their built-in browser: on Android click "Open in Chrome", and on iPhone tap the ... menu at the top and choose Open in Safari, or sign in with email. If you use an outside provider, make sure you picked the right account there and that the sign-in window didn't close before it finished. The sign-in screen doesn't currently offer a password reset, so if you forgot your password, contact support. Never send your password or a sign-in code to anyone.
A purchase that doesn't appear
Before buying again, check your purchase confirmation and which account you're signed in to. Contact support with your account email, the time of the transaction and the type of purchase. If you ordered a gift song without an account, start from the link sent to your email, not by searching the library of a new account.
Still need help?
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