Refund & Cancellation Policy

This Refund Policy applies to purchases of subscriptions and credits for Kleep (the "Service") at kleep.art. Payments are processed by Grow (formerly Meshulam) or PayPal, and approved refunds are issued through the provider used for the original payment.

1. Digital goods

Kleep sells digital services: AI-generated songs delivered through credits and subscription plans. Because credits are consumed to generate content immediately on demand, purchases are generally non-refundable once the corresponding credits have been used.

2. 14-day refund window for unused purchases

You may request a full refund within 14 days of purchase, provided that no credits from that purchase have been used:

• For a one-time credit purchase: none of the purchased credits have been used; or
• For a new subscription: it is the first billing period and none of the credits granted by that subscription have been used.

We do not offer partial or pro-rata refunds. Once any credit from a purchase has been used, or after 14 days from the purchase, that purchase is non-refundable, except where required by law.

3. Subscription renewals & cancellation

Subscriptions renew automatically each billing period. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current paid period, during which you keep access. Recurring renewal charges are generally non-refundable once the new period has begun, except where required by law. To avoid being charged for the next period, cancel before the renewal date.

4. Cancellation of a transaction (Israeli consumers)

Under the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, you may cancel a distance purchase within 14 days of the transaction (or of receiving the transaction confirmation, if later).

• How to cancel. Send a written notice to tzahi.dagan@gmail.com including your full name, the email address on your account, and the purchase date. To cancel a subscription's future renewals, you may also cancel from your account.
• Refund. We will refund the amount paid within 14 days of receiving your cancellation notice, through the original payment method. We do not charge a cancellation fee.
• Exception. Under section 14C(d) of the law, the right to cancel does not apply to digital content and information that has already been supplied. Credits that have been used to generate songs are considered supplied, so a purchase from which credits have been used cannot be cancelled for a refund.

5. Failed or defective generations

If a song fails to generate due to an error on our side, the credits are automatically returned to your balance and no charge applies for that attempt. If you experience a technical problem that wrongly consumed credits, contact us and we will investigate and restore credits or issue a refund as appropriate.

6. How to request a refund

To request a refund, email us at tzahi.dagan@gmail.com with the email address on your account and the approximate date and amount of the purchase. Approved refunds are returned to your original payment method, typically within 5-10 business days depending on your bank or card issuer.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

8. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law, including any mandatory withdrawal or refund rights in your jurisdiction.

9. Contact

For any refund or billing questions, contact us at tzahi.dagan@gmail.com.