How do I contact support?
The details that help us understand your problem and check it faster.
Help using the site
You can message us on WhatsApp: the Kleep help center page and the end of every guide have a "Chat with us on WhatsApp" button, and the main help center page also shows the number 054-6596789 (from outside Israel, +972 54-659-6789). The help center isn't connected to your account and can't see your songs or purchase status, so include the details listed here when you write.
What should I include?
Write what you tried to do and what actually happened. Include a link to the song, the approximate time, your device and browser, and a screenshot of the error message. If the problem is pronunciation, add the word, the time in the song and how it should sound. If it's a purchase, say where and when you made it.
Refund and billing requests
Our refund policy gives tzahi.dagan@gmail.com as the email address for these requests. Include your account email and the approximate date and amount. For App Store purchases, you request a refund through Apple. Canceling a renewal and requesting a refund are two different actions.
What shouldn't I send?
Don't include your password, a sign-in code or your full card number. A screenshot of the message and a purchase confirmation with the necessary details are enough to get started. Before writing about missing songs, check that you signed in the same way you created your account.
Still need help?
Message us on WhatsApp and we'll be glad to help. What to include in your message