CASH ON DELIVERY NATION WIDE | FREE SHIPPING ON ORDERS OVER ₱300

Kleep

Shipping Policy

Effective Date: June 9, 2023

Shipping Methods

We offer the following shipping method for domestic orders:

Ø  Standard Ground Shipping: 7 days

Shipping Costs

Shipping costs are calculated based on various factors, including:

·         Order value

·         Package weight and dimensions

·         Destination

Customers can view the shipping costs associated with their order during the checkout process.

Processing Time

Orders are typically processed within 3 business days upon receipt of payment. However, please note that certain items may have longer processing times due to factors such as customization or product availability. Customers will be notified of any significant delays.

Delivery Timeframes

The estimated delivery time depends on the shipping method selected and the destination. While we make every effort to meet the estimated delivery times, we cannot guarantee them. Delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or carrier issues. Customers will receive tracking information once their order has been shipped to track the progress of their delivery.

Order Tracking

Once an order has been shipped, customers will receive a shipment confirmation email containing tracking information. Customers can use this information to track the progress of their delivery on the carrier’s website.

Shipping Restrictions

Some items may be subject to shipping restrictions based on their nature, size, weight, or destination. We reserve the right to cancel orders or adjust shipping methods if necessary. If you have any concerns about shipping restrictions, please contact our customer support team for assistance.

Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses. We cannot be held responsible for delays or additional charges due to incorrect or incomplete addresses. Please ensure that all shipping information is entered correctly during the checkout process.

Lost or Damaged Packages

In the event that a package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to initiate a claim and resolve the issue as quickly as possible.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our separate Returns and Exchanges Policy.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our shipping policy, please contact our customer support team for assistance